FAQs

To set up a new account, download and fill out our Customer Application Form and Direct Debit Form, then email both to admin@dutchrusk.co.nz. Our team will review your application and invite you to start ordering online.

Yes, simply log in to your account and use the “My Account” section to reorder any previous orders.

After logging in, you can check your order history in the “My Account” section.

Yes, you can update your contact, payment, or delivery details anytime from your account dashboard.

We offer Net Terms as agreed with your company. You can also pay online with Visa, MasterCard, Amex, and more

Orders received before 12 PM are shipped the same day. Orders after 12 PM are dispatched the next business day.

We will email you tracking information as soon as your order is shipped.

Please report any damaged, expired, or short-dated stock within 48 hours by contacting your sales rep, calling 03 547 7809, or emailing admin@dutchrusk.co.nz.

Contact our customer service department as soon as possible to resolve any order discrepancies.

You can reach us at 03 547 7809 or email admin@dutchrusk.co.nz. Our office is located at 14 Echodale Place, Stoke, Nelson.

If you’re unsure who your sales rep is, contact us and we’ll connect you with your dedicated representative.

No need to worry about passwords! Just enter your email address on the login page, and you’ll receive a one-time password (OTP) in your email to log in securely. It’s fast, easy, and secure.